Shipping policy
Effective Date: 21 July 2026
At Nutra Vital, we are committed to delivering your order as quickly and securely as possible. All orders are shipped using fully tracked express door-to-door delivery.
Processing Times
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or high order volumes, processing may take slightly longer.
Delivery Times
Once your order has been dispatched, estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United States & Canada | Approximately 5 business days |
| Australia | Approximately 8 business days |
| United Kingdom | Approximately 4 business days |
| Ireland | Approximately 4 business days |
Please note that these are estimated delivery times and may vary due to customs processing, courier delays, weather events, or other circumstances beyond our control.
Shipping Rates
Australia
- Free Express Shipping on orders over AUD $100
- AUD $9.95 Express Shipping on orders under AUD $100
United States & Canada
- Free Express Shipping on orders over USD $70
- USD $5.00 Express Shipping on orders under USD $70
United Kingdom
- Free Express Shipping on orders over GBP £50
- GBP £5.00 Express Shipping on orders under GBP £50
Ireland
- Free Express Shipping on orders over EUR €60
- EUR €5.00 Express Shipping on orders under EUR €60
Shipping charges are calculated at checkout based on your delivery destination and order value.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery from dispatch through to arrival.
Lost or Missing Parcels
If your parcel is confirmed by the courier as lost in transit, Nutra Vital will send you a replacement order at no additional cost.
If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact our support team so we can investigate with the shipping carrier.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. Nutra Vital is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer unless otherwise required by local law.
Delivery Delays
While we work with reliable express couriers, occasional delays can occur due to customs inspections, severe weather, peak shipping periods, or other events outside our control. We appreciate your patience should these situations arise.
Contact Us
If you have any questions about your shipment or require assistance with your order, please contact our customer support team and we'll be happy to help.